A Time of Inconvenience

I’m having a great time this weekend at ETR's Profits in Paradise conference in Orlando.

The weather's gorgeous, the speaker's dynamite, and the attendees are having a BLAST picking up TONS of great wealth-building advice.

So it's all been good so far. Except, that is, for one MAJOR disaster...

Morning room service doesn't start until 6:30AM.

You see, I'm up at 5 (hey at Early to Rise we practice what we preach)… And as a certified caffeine addict, I need an immediate fix. Sure, I can make one of those mini-pots of Joe in my room, but that mystery brown liquid doesn't really even deserve the "c__fee" designation.
So what's up with that 6:30 "mid-day" breakfast time???

Is our hotel setting this time for the convenience of their guests? Or is it for the convenience of their staff and management?

Here at ETR we try our best to keep our reader's convenience in mind. A few examples:

* We heard complaints that folks couldn’t print out our newsletter. Some prefer to read on paper. So we went to considerable time and expense to make it easy to print out the daily eletter.

* When we plan our conferences, instead of timing them during the week (handy for us), we build them around weekends (convenient for our readers).

* We’ve upgraded our customer service desk to ensure faster and more accurate help with any issues.

Make sure your business decisions are about (and convenient for) your customers and not YOU.

Of course I’m no so naïve as to believe you don’t have to keep expenses in line and optimize and streamline processes and procedures. But…

Don’t have early arriving restaurant staff park in the best parking spots.

Don’t close down bank teller windows at lunchtime.

And please don’t start room service in the middle of the morning!