Saturday, March 15, 2008

$597 Million in Free Customer Service Advice!

Can you really build a succesful company based almost entirely on Customer Service?

If you look at online shoe sellers Zappos, the answer has to be a resounding "yes".

I've written before in Early to Rise about my exceptional C/S experiences with them.

But does that translate into cash? Let's look at the numbers:

Zappos Gross Sales

2000 $1.6 million
2001 $8.6 million
2002 $32 million
2003 $70 million
2004 $184 million
2005 $370 million
2006 $597 million

I had a chance to meet briefly with their founder and CEO Tony Hsieh last week in Austin. (He's the one that looks about 17 years old):

Stay tuned to Early to Rise next week where I'll be relating more on that experience - and giving you some of his best advice for building a half-billion dollar company in 6 years!

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