Good companies live up to their customer's expectations...
Great companies exceed them.
And sometimes the difference is just a nice little surprise. Take, for example one of my favorites, LL Bean. They surprised me again just this morning.
I take their Nightfinder II Travel Alarm Clock on the road with me. For $19 it's worth having a FAMILIAR alarm of my own instead of fumbling with hotel contraptions.
So I wake up this morning and my hotel alarm clock and the one on the microwave in the kitchenette both say 5:37.
WRONG.
Daylight saving time started Saturday night and it was actually now 6:37.
And what, somehow, did the LL Bean clock say? 6:37 of course.
Again this was just a little thing... but when I saw that correct time I thought to myself
"Wow, LL Bean - there they go again."
No comments:
Post a Comment